Returns Policies

We strive to ensure all our customers are 100% satisfied with our products and service so please let us know within 48 hours of receiving your order if you have received a damaged product or incorrect item. A photo must be provided for the damaged item/s. Proof of purchase must be shown in order to qualify for a full refund of the product. We may request the item be returned before a refund or replacement has been issued on certain items and in some cases the cost of freight of returning the item will be the customers responsibility. We will always aim to refund the amount of the product or replace it in your next order and are happy to resolve any issues with you.  

Should you wish to change or cancel an order please contact us immediately and we will try to rectify or cancel the order if possible. As we strive to process orders quickly, there is only a brief period of time during which you may change or cancel an order. All orders are automatically processed on our secure merchant facility and this process incurs irreversible fees. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by Granary Mart due to the cancellation of your order. If you make a mistake when ordering, please contact us immediately and if your order has not been packed or dispatched we will always do our best to accommodate your request.  

As we sell bulk food and most of our items are not conventionally packaged it is often hard for us to offer you an exchange on an item. Please contact us and we will let you know if there is anything we are able to do to assist you in your request. You will be responsible for the cost of freight when sending back the goods you wish to exchange.  

We do our best to make sure our website reflects the products that are in stock, but since stock levels are constantly changing and there may be unforeseen delays from suppliers, sometimes the product you order may not be available. If this is the case we will contact you and offer an alternative or a refund on that particular product or ask you if you wish to wait for your order to be sent once the product is received. We apologize if this happens and appreciate your understanding.  

If an item is missing from your order and you have not been notified that it is out of stock please notify us within 48 hours. You will need to email a copy or image of your invoice for the funds to be credited to your account for your next purchase or before a full refund is offered. Please ensure to check your order against the invoice as soon as your order arrives. We cannot issue refunds, replacements or store credits for items missing or damaged if more than 48 hours has lapsed after your order was delivered.