Shipping Policies

Granary Mart is pleased to offer you this online service, which allows you to save time and money. Placing an order with Granary Mart online indicates that you accept the following Terms & Conditions.  

Products purchased from Granary Mart should be immediately refrigerated or kept in a cool storage space.  Please note our bags are not airtight.

You must ensure your account details are kept up to date. Any changes to your details must be updated through our site or you can contact us to update personal details. Any error in delivery or through transactions occurring due to incorrect details supplied will not be our responsibility. Granary Mart considers registration information private, the safekeeping of your username and password are your responsibility. We are not liable for any unauthorised use of your username and password.

Granary Mart is passionate about providing premium products at competitive prices. Prices can and do change regularly. Our website is constantly updated as price changes are received from our suppliers. All of our prices are in American Dollars (USD) and prices are inclusive of taxes. The prices reflected on this website may differ to the prices in our stores.  

While we do our best to ensure our information is correct and up to date we cannot take responsibility for any inaccurate information or misrepresentation of materials on our website. Any medical advice on the website is not intended to replace a one-on-one relationship with a health care professional therefore you should always ensure you speak to your healthcare professional before making medical related decisions or making changes to your diet. Granary Mart cannot warrant the accuracy of this information on its website. We strongly advise you do your own research on products you are purchasing and consuming. We strive to ensure information is correct and up to date however; we take no responsibility for inaccurate information provided. We aim to have current pictures of our products on the website however at times, the picture of the goods on the Granary Mart online store may differ from the goods actually supplied to you. With respect to products sold on the site in no event shall Granary Mart, its directors, officers, employees and representatives be liable for any direct, indirect, consequential, special, exemplary or other damages related to the products sold.  

We take great care to separate and pack all products carefully, the food sold on our website may have been packed in a store or facility that is allergen free. Also, where possible, we have tried to ascertain with our manufacturers that proper segregation, hygiene and cleaning procedures are in place to prevent accidental cross-contamination. No allergen or nutritional information on our website should ever be considered a guarantee, but simply a best faith effort to serve our customers.  

Anyone at the delivery address that receives the order will be presumed by Granary Mart to be authorized to receive the goods. Please ensure an accurate delivery address is provided, we do not take any responsibility for damage or loss of your order due providing the incorrect address. As we use a third party courier company please understand that some issues regarding delivery are out of our control. We cannot confirm exactly when your goods will arrive but we strive to ensure our deliveries are dispatched promptly and will work with you /the courier company where necessary to locate your goods if there is an issue. Some of our products (like egg powders etc.) are sensitive to weather. All our goods are best kept in a cool, dark place. We cannot guarantee the state of the goods throughout the freight process and if the order is not unpacked and stored correctly within a few hours. We do not advise leaving your order outdoors for prolonged periods of time. If you are not home to receive your order we are unable to take any responsibility for theft or spoilage. All orders that leave no delivery instructions will be left at the front door or in the safest place if no one is home to receive the order or if no one answers the door. We are unable to take any responsibility for the loss or damage of your goods after it has been delivered to your nominated address. Please make a note in the delivery instructions/comments section if you would like to physically sign for your package and we will ensure the driver will not leave your order until it has been signed for. Please note that if you request this service and no one is home to sign for the order, we are unable to take responsibility for any items that have perished as a result of being returned to the courier depot. Granary Mart assumes no responsibility or liability for any loss or damage occurring by reason of delay or inability to deliver as a result of fire, floods, strikes, accidents, war, embargoes, riot, or from any other cause which is unavoidable or beyond our reasonable control and if delays from such causes do occur our delivery period shall be correspondingly extended.

We may change our terms and conditions at any time and these will come into effect immediately after posting onto the website. You agree to be bound by these changes in terms and conditions and recommend you check them regularly to stay informed.